Managing Emotions in the Workplace.

Managing Emotions in the Workplace.

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Bibliographic Details
Main Author: Ashkanasy, Neal M.
Other Authors: Zerbe, W. J., Hartel, Charmine E. J., Rafaeli, Anat
Format: eBook
Language:English
Published: Armonk : Taylor and Francis, 2002.
Subjects:
Work > Psychological aspects > Congresses.
Emotions > Social aspects > Congresses.
Emotions > Social aspects
Work > Psychological aspects
Conference papers and proceedings
Online Access:Click for online access
Table of Contents:
  • Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures and Tables; Foreword; Preface; 1. Managing Emotions in a Changing Workplace; I. Change; 2. An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing; 3. Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger; 4. Myths About Emotions During Change; II. Conflict/Interpersonal; 5. The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups.
  • 6. A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations7. How Are Moods Instigated at Work? The Influence of Relational Status on Mood; 8. Managing Emotion in Workplace Relationships; III. Decision Making; 9. Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect; 10. Emotional Intelligence: The Conceptual Issue; 11. Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts; 12. Managing Emotions in Decision Making; IV. Emotional Labor.
  • 13. Obscured Variability: The Distinction Between Emotion Work and Emotional Labor14. Emotional Work and Emotional Contagion; 15. A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics; 16. Emotional Labor and the Design of Work; 17. What Are the Management Tools That Come out of This?; References; About the Editors and Contributors; Index.

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