The Skilled Facilitator : a Comprehensive Resource for Consultants, Facilitators, Coaches, and Trainers.

The Skilled Facilitator : a Comprehensive Resource for Consultants, Facilitators, Coaches, and Trainers.

'The Skilled Facilitator' provides a clearly defined set of basic principles to help facilitators develop sound, value-based responses to a wide range of unpredictable situations. This fieldbook demonstrates how to keep an organisation on track and moving towards its stated goals.

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Bibliographic Details
Main Author: Schwarz, Roger M.
Format: eBook
Language:English
Published: Somerset : Wiley, 2016.
Edition:3rd ed.
Subjects:
Communication in management.
Communication in personnel management.
Group facilitation.
Teams in the workplace.
Conflict management.
Communication in management
Communication in personnel management
Conflict management
Group facilitation
Teams in the workplace
Online Access:Click for online access
Table of Contents:
  • The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Coaches, and Trainers; Contents; Preface to the Third Edition; What The Skilled Facilitator Is About; Who This Book Is For; How the Book Is Organized; Part One: The Foundation; Part Two: Diagnosing and Intervening with Groups; Part Three: Agreeing to Work Together; Part Four: Working with Technology; Features of the Book; What's Different in the Third Edition; Part One: The Foundation; Chapter One: The Skilled Facilitator Approach; The Need for Group Facilitation.
  • Most People Who Need to Facilitate Aren't FacilitatorsIs This Book for You?; Should I Be a Facilitator, Consultant, Coach, or Trainer to a Group?; What Should I Pay Attention to to Help a Group?; What Do I Say When the Group Isn't Working Effectively?; How Do I Develop an Agreement to Work with a Group?; What Do I Do When a Group Is Difficult to Deal With?; The Skilled Facilitator Approach; It Answers the Questions: What Do I Do? How Do I Do It? Why Do I Do It That Way?; A Systems Approach; All the Parts Fit Together; It's the Same Approach for You and Group Members.
  • You Can Use the Approach Almost AnywhereExperiencing the Skilled Facilitator Approach; Making the Skilled Facilitator Approach Your Own; Summary; Chapter Two: The Facilitator and Other Facilitative Roles; Choosing a Facilitative Role; The Facilitator Role; The Facilitative Consultant Role; The Facilitative Coach Role; The Facilitative Trainer Role; The Facilitative Mediator Role; The Facilitative Leader Role; Basic and Developmental Types of Roles; Serving in Multiple Facilitative Roles; When It's Appropriate to Leave the Role of Facilitator; Moving to the Facilitative Mediator Role.
  • Moving to the Facilitative Consultant RoleThe Facilitator as Evaluator; The Group Is Your Client; What Is Your Responsibility for the Group's Results?; Evaluating Your Performance Independent of the Group's Results; Colluding with the Group; Dealing with Collusion; Summary; Chapter Three: How You Think Is How You Facilitate: How Unilateral Control Undermines Your Ability to Help Groups; How You Think: Your Mindset as an Operating System; Two Mindsets: Unilateral Control and Mutual Learning; How You Think Is Not How You Think You Think; The CIO Team Survey Feedback Case.
  • Barbara's Contribution to the Team's ProblemsThe Unilateral Control Approach; Values of the Unilateral Control Mindset; Win, Don't Lose; Be Right; Minimize Expression of Negative Feelings; Act Rational; Assumptions of the Unilateral Control Mindset; I Understand the Situation; Those Who Disagree Don't; I Am Right; Those Who Disagree Are Wrong; My Motives Are Pure; Those Who Disagree Have Questionable Motives; My Feelings and Behaviors Are Justified; I Am Not Contributing to the Problem; Unilateral Control Behaviors; Results of Unilateral Control; Lackluster Performance.

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