The V-model of service quality : an exploration of African customer service delivery metrics

The V-model of service quality : an exploration of African customer service delivery metrics / by Grafton Whyte.

TheV-Model of Service Quality offers a powerful tool for measuringservice quality. This book grounds the theoretical interventions in data drawn from case studiesin the Sub-Saharan African context to make the models applicable to bothresearchers and working managers.

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Bibliographic Details
Main Author: Whyte, Grafton (Author)
Format: eBook
Language:English
Published: Bingley, UK : Emerald Publishing, 2018.
Edition:First edition.
Series:Emerald points.
Subjects:
Customer services > Africa.
Customer relations > Africa > Management.
Customer services.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer relations > Management
Customer services
Africa
Case studies
Online Access:Click for online access
Description
Summary:TheV-Model of Service Quality offers a powerful tool for measuringservice quality. This book grounds the theoretical interventions in data drawn from case studiesin the Sub-Saharan African context to make the models applicable to bothresearchers and working managers.
Physical Description:1 online resource
Bibliography:Includes bibliographical references and index.
ISBN:9781787696037
1787696030
9781787696051
1787696057
Source of Description, Etc. Note:Online resource; title from digital title page (viewed on November 06, 2018).

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