Lives on the line : how the Philippines became the world's call center capital

Lives on the line : how the Philippines became the world's call center capital / Jeffrey J. Sallaz.

Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's "voice capital." Lives on the Line argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz...

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Bibliographic Details
Main Author: Sallaz, Jeffrey J., 1974- (Author)
Format: eBook
Language:English
Published: New York : Oxford University Press, [2019]
Edition:1st edition.
Series:Global and comparative ethnography.
Subjects:
2000-2099
Call center agents > Philippines.
Labor market > Philippines.
Call center agents
Labor market
Social conditions
Philippines > Social conditions > 21st century.
Philippines
Online Access:Click for online access
Click for online access

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