Office induction series. Dealing with difficult behaviour / Channel 1 Creative Media.

This video details "The Lassie System", a simple step by step system that details the verbal and visual messages you should be trying to convey. It highlights the importance of listening and how to slow the aggressor down, ease the situation and ultimately work with the individual to arriv...

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Bibliographic Details
Format: Video
Language:English
Published: Dandenong, Victoria : Channel 1 Creative Media, 2018.
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Online Access:Click for online access

MARC

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