User experience is brand experience : the psychology behind successful digital products and services / Felix van de Sand [and others].

This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider the...

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Bibliographic Details
Main Author: Sand, Felix van de
Other Authors: Frison, Anna-Katharina, Zotz, Pamela, Riener, Andreas, Holl, Katharina
Format: eBook
Language:English
German
Published: Cham : Springer, 2020.
Series:Management for professionals.
Subjects:
Online Access:Click for online access

MARC

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037 |b Springer 
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049 |a HCDD 
100 1 |a Sand, Felix van de. 
245 1 0 |a User experience is brand experience :  |b the psychology behind successful digital products and services /  |c Felix van de Sand [and others]. 
264 1 |a Cham :  |b Springer,  |c 2020. 
264 4 |c ©2020 
300 |a 1 online resource (xxii, 171 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
347 |a text file 
347 |b PDF 
490 1 |a Management for Professionals 
588 0 |a Print version record. 
588 0 |a Online resource; title page information from PDF, EBSCOhost (viewed May 20, 2022). 
505 0 0 |t The Battle for Attention --  |t The Role of Information Processing for Product Perception --  |t Unconscious Brand Messaging and Perception Beneath the Detection Threshold --  |t Human Needs and Values as Guideline for Brands and Their Products --  |t The Intersection of User Experience (UX), Customer Experience (CX), and Brand Experience (BX) --  |t Conceptual Consumption: Why We Consume Based on Mental Concepts --  |t The User Experience Identity (UXi) Method --  |t UXi Validation: How to Evaluate if Brand Values Can Be Experienced by Users --  |t Summary and Recommendations for Actions. 
520 |a This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider the uniqueness of each brand and its identity so as to design pleasurable and high-quality user experiences. Combining insights from science and practice, the authors present a strategy for using interaction patterns, visual appearance, and animations to validate the actual brand values that are experienced by users while interacting with a digital product. Further, they introduce a 'UX identity scale' by assigning brand values to UX related psychological needs. The method applied is subsequently backed by theoretical concepts and illustrated with practical examples and case studies on real-world mobile applications. 
504 |a Includes bibliographical references. 
650 0 |a Customer relations. 
650 0 |a Branding (Marketing) 
650 7 |a branding.  |2 aat 
650 7 |a Branding (Marketing)  |2 fast 
650 7 |a Customer relations  |2 fast 
700 1 |a Frison, Anna-Katharina. 
700 1 |a Zotz, Pamela. 
700 1 |a Riener, Andreas. 
700 1 |a Holl, Katharina. 
758 |i has work:  |a User experience is brand experience (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCFWT8DQ7h8kKhV7T6MVvxP  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |a Van de Sand, Felix.  |t User Experience Is Brand Experience : The Psychology Behind Successful Digital Products and Services.  |d Cham : Springer, ©2019  |z 9783030298678 
830 0 |a Management for professionals. 
856 4 0 |u https://holycross.idm.oclc.org/login?auth=cas&url=https://link.springer.com/10.1007/978-3-030-29868-5  |y Click for online access 
903 |a SPRING-BUS2020 
994 |a 92  |b HCD