Telephone triage for oncology nurses

Telephone triage for oncology nurses edited by Margaret Hickey and Susan Newton

The third edition of Telephone Triage for Oncology Nurses gives an updated look at the process of telephone triage

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Bibliographic Details
Other Authors: Hickey, Margaret (Margaret M.) (Editor), Newton, Susan, 1967- (Editor)
Format: eBook
Language:English
Published: Pittsburgh, Pennsylvania Oncology Nursing Society [2019]
Edition:Third edition
Subjects:
Triage (Medicine)
Telephone in medicine.
Nursing assessment.
Telephone.
telephones.
Telephone
Nursing assessment
Telephone in medicine
handbooks.
Handbooks and manuals
Handbooks and manuals.
Guides et manuels.
Online Access:Click for online access
Table of Contents:
  • Intro
  • Preface
  • Acknowledgments
  • Introduction
  • References
  • Overview
  • References
  • Models of Telephone Triage and Use of Guidelines
  • Introduction
  • Care Delivery Models of Telephone Nursing
  • Factors That Influence Telephone Nursing Care Models and Processes
  • Assessment Methods Used During Telephone Triage
  • Comprehensive Assessment
  • Diagnosis/Goal
  • Plan/Intervention
  • Evaluation
  • Clinical Decision Support Tools for Telephone Nursing
  • Documentation of the Telephone Encounter
  • Summary
  • References
  • Setting Up a Telephone Triage Call Center
  • Scope of the Business
  • Workspace and Environment
  • References
  • Oral Therapies and Telephone Triage
  • Introduction
  • Resources
  • Assessment Criteria
  • Report to Healthcare Provider
  • Homecare Instructions
  • Oncology Nursing Society Resources on Managing Oral Therapies
  • References
  • Legal Concerns of Telephone Triage
  • Introduction
  • Standards of Care
  • Nursing Practice Issues
  • Scope of Practice
  • Telephone Triage Liability
  • What Constitutes Liability?
  • Case Law
  • Strategies to Minimize Liability
  • Patient Confidentiality
  • Communicating with Special Populations
  • Clinical Competency
  • Summary
  • References
  • Telephone Triage Protocols
  • Alopecia
  • Alterations in Sexuality
  • Anorexia
  • Antibiotic Therapy Problems
  • Anxiety
  • Bleeding
  • Bone Loss
  • Confusion/Change in Level of Consciousness
  • Constipation
  • Cough
  • Deep Vein Thrombosis
  • Depressed Mood
  • Diarrhea
  • Difficulty or Pain With Urination
  • Dizziness
  • Dysgeusia (Taste Dysfunction)
  • Dysphagia
  • Dyspnea
  • Esophagitis
  • Fatigue
  • Fever With Neutropenia
  • Fever Without Neutropenia
  • Flu-Like Symptoms
  • Hand-Foot Syndrome
  • Headache
  • Hematuria
  • Hemoptysis
  • Hiccups (Singultus)
  • Immune-Related Adverse Events
  • Lymphedema
  • Malignant Ascites
  • Menopausal Symptoms
  • Myalgia and Arthralgia
  • Nausea and Vomiting
  • Oral Mucositis
  • Pain
  • Paresthesia (Peripheral Neuropathy)
  • Phlebitis
  • Pruritus (Itch)
  • Rash
  • Seizures
  • Sleep-Wake Disturbances
  • Venous Access Device Problems
  • Xerostomia (Dry Mouth)
  • Appendices
  • Appendix A. Telephone Nursing Practice Guideline
  • Appendix B. After Chemotherapy Follow-Up: Call Guidelines
  • Appendix C. St. Luke's Telephone Triage Form
  • Appendix D. Sample Oral Chemotherapy Adherence/Adverse Event Telephone Encounter Form
  • Index

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