Touch : building your brand in the experience economy / Jörg Dietzel.

From online to offline, events to Instagram: Experiences matter. Consumer Researchers have called experiences ""the new luxury"". So what does that mean for brands, established or new? How do you create a seamless brand experience across all touchpoints, one that transforms custo...

Full description

Saved in:
Bibliographic Details
Main Author: Dietzel, Jörg, 1961- (Author)
Format: eBook
Language:English
Published: Singapore : Marshall Cavendish Business, [2020]
Subjects:
Online Access:Click for online access

MARC

LEADER 00000cam a2200000 i 4500
001 on1147903928
003 OCoLC
005 20240623213015.0
006 m o d
007 cr cnu---unuuu
008 200402t20202020si a o 000 0 eng d
040 |a YDX  |b eng  |e rda  |e pn  |c YDX  |d OCLCQ  |d YDXIT  |d UBY  |d EBLCP  |d N$T  |d OCLCO  |d OCLCF  |d OCLCQ  |d OCLCO  |d K6U  |d OCLCQ  |d OCLCO  |d OCLCL  |d SXB 
019 |a 1148890105  |a 1191042972 
020 |a 981486899X  |q (electronic book) 
020 |a 9789814868990  |q (electronic bk.) 
020 |z 9789814868525 
020 |z 9814868523 
035 |a (OCoLC)1147903928  |z (OCoLC)1148890105  |z (OCoLC)1191042972 
050 4 |a HF5415.1255  |b .D54 2020 
049 |a HCDD 
100 1 |a Dietzel, Jörg,  |d 1961-  |e author.  |1 https://id.oclc.org/worldcat/entity/E39PCjCvHyhbBxVTJyf6Kj8fRq 
245 1 0 |a Touch :  |b building your brand in the experience economy /  |c Jörg Dietzel. 
246 3 0 |a Building your brand in the experience economy 
264 1 |a Singapore :  |b Marshall Cavendish Business,  |c [2020] 
264 4 |c ©2020 
300 |a 1 online resource 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
588 0 |a Online resource; title from digital title page (viewed on August 06, 2020). 
505 0 |a Introduction -- CHAPTER 1 The Bespoke Experience -- Chapter 2 The Social Experience -- Chapter 3 The Event Experience -- Chapter 4 The brick-and-mortar shop experience -- Chapter 5 The Heritage Experience -- Chapter 6 The Cultural Experience -- Chapter 7 The Service Experience -- Chapter 8 The Digital Experience -- Chapter 9 The Overall brand experience -- Chapter 10 Experiences and Cultural Moments -- About the Author. 
520 |a From online to offline, events to Instagram: Experiences matter. Consumer Researchers have called experiences ""the new luxury"". So what does that mean for brands, established or new? How do you create a seamless brand experience across all touchpoints, one that transforms customers into brand advocates who are telling your story? Brand consultant and university lecturer Jörg Dietzel writes the playbook for creating brand experiences - based on over 30 years of experience working with blue chip clients in Europe, the United States and Asia. The book is illustrated by case studies drawn from t 
650 0 |a Branding (Marketing) 
650 0 |a Advertising. 
650 0 |a Communication in marketing. 
650 7 |a branding.  |2 aat 
650 7 |a Advertising  |2 fast 
650 7 |a Branding (Marketing)  |2 fast 
650 7 |a Communication in marketing  |2 fast 
758 |i has work:  |a Touch (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCGqyjHjFh6CVhMgK9cbxfy  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |z 9789814868525  |z 9814868523  |w (OCoLC)1133229865 
856 4 0 |u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=6144733  |y Click for online access 
903 |a EBC-AC 
994 |a 92  |b HCD