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|a com.springer.onix.9783030555092
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|b .L64 2021
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|a Loeffler, Elke,
|e author.
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|a Co-production of public services and outcomes /
|c Elke Loeffler.
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|a Cham, Switzerland :
|b Palgrave Macmillan,
|c [2021]
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| 300 |
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|a 1 online resource (vxi, 444 pages)
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| 336 |
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|a text
|b txt
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|b n
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|a online resource
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|a Includes bibliographical references and index.
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|a Print version record.
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|a Intro -- Preface -- Contents -- List of Figures -- List of Tables -- 1 Why Co-producing Public Services and Public Outcomes with Citizens Is Timely -- 1.1 Introduction -- 1.2 Contextual Factors Promoting Co-production of Public Services and Outcomes -- 1.2.1 The Growing Interest in Co-production of Public Services and Outcomes -- 1.2.2 User and Community Co-production in a Context of Austerity -- 1.2.3 A PESTEL Analysis of the Drivers of Co-production -- 1.3 Academic Discourses Around User and Community Co-production -- 1.4 Conclusions -- References
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|a 2 Distinguishing Types and Levels of Co-production: Concepts and Definitions -- 2.1 Introduction -- 2.2 Analytical Concepts of Co-production -- 2.2.1 Definitions of Co-production -- 2.2.2 Disciplinary Roots of Co-production -- 2.3 Normative Concepts of Co-production -- 2.3.1 Roots of Normative Concepts of Co-production -- 2.3.2 Principles of Co-production -- 2.3.3 Prioritising Co-production Principles -- 2.4 Co-production as a Form of Citizen Engagement -- 2.4.1 Intensity of Citizen Engagement -- 2.4.2 Participants in User and Community Co-production -- 2.5 Strategic Pathways to Co-production
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|a 2.6 A Quality Assessment Framework for Co-production -- 2.7 Conclusions and Recommendations -- References -- 3 The Four Co's: Co-commissioning, Co-design, Co-delivery and Co-assessment of Public Services and Outcomes Through Traditional and Digital Mechanisms -- 3.1 Introduction -- 3.2 A Framework for Co-producing Public Services and Outcomes with Service Users and Communities: The Four Co's Model -- 3.3 Co-commissioning Priority Outcomes -- 3.3.1 Types of User and Community Co-commissioning -- 3.3.2 Co-commissioning Processes
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|a 3.3.3 Evidence of Improved Public Value Through User and Community Co-commissioning -- 3.3.4 Challenges in User and Community Co-commissioning -- 3.4 Co-designing Public Services and Pathways to Outcomes -- 3.4.1 Types of User and Community Co-design -- 3.4.2 Co-design Processes -- 3.4.3 Evidence of Improved Public Value Through User and Community Co-design -- 3.4.4 Challenges of User and Community Co-design -- 3.5 Co-delivering Public Services and Public Outcomes -- 3.5.1 Types of User and Community Co-delivery -- 3.5.2 Co-delivery Processes
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|a 3.5.3 Evidence of Improved Public Value Through User and Community Co-delivery -- 3.5.4 Challenges to User and Community Co-delivery -- 3.6 Co-assessing Public Services and Public Outcomes -- 3.6.1 Types of User and Community Co-assessment -- 3.6.2 Evidence of Improved Public Value Through User and Community Co-assessment -- 3.6.3 Challenges in Relation to User and Community Co-assessment -- 3.7 Digital Co-production -- 3.7.1 The Evolution of Digital Co-production -- 3.7.2 Digital Modes of Co-production -- 3.7.3 Potential Impacts of Digital Technologies on User and Community Co-production
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|a This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production. Elke Loeffler is Senior Lecturer at the University of Strathclyde, Scotland, and Director of the non-profit organisation Governance International.
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|a Human services
|x Contracting out.
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|a Social service
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|a Electronic books.
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|i has work:
|a Co-production of public services and outcomes (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFXtQcmmQYvdhCqtTb6vXm
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|y Click for online access
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|a SPRING-POLISCI2021
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