Co-production of public services and outcomes

Co-production of public services and outcomes / Elke Loeffler.

This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community s...

Full description

Saved in:
Bibliographic Details
Main Author: Loeffler, Elke (Author)
Format: eBook
Language:English
Published: Cham, Switzerland : Palgrave Macmillan, [2021]
Subjects:
Human services > Contracting out.
Social policy.
Social service > Contracting out.
public policy.
Social service > Contracting out
Human services > Contracting out
Social policy
Electronic books.
Online Access:Click for online access
Table of Contents:
  • Intro
  • Preface
  • Contents
  • List of Figures
  • List of Tables
  • 1 Why Co-producing Public Services and Public Outcomes with Citizens Is Timely
  • 1.1 Introduction
  • 1.2 Contextual Factors Promoting Co-production of Public Services and Outcomes
  • 1.2.1 The Growing Interest in Co-production of Public Services and Outcomes
  • 1.2.2 User and Community Co-production in a Context of Austerity
  • 1.2.3 A PESTEL Analysis of the Drivers of Co-production
  • 1.3 Academic Discourses Around User and Community Co-production
  • 1.4 Conclusions
  • References
  • 2 Distinguishing Types and Levels of Co-production: Concepts and Definitions
  • 2.1 Introduction
  • 2.2 Analytical Concepts of Co-production
  • 2.2.1 Definitions of Co-production
  • 2.2.2 Disciplinary Roots of Co-production
  • 2.3 Normative Concepts of Co-production
  • 2.3.1 Roots of Normative Concepts of Co-production
  • 2.3.2 Principles of Co-production
  • 2.3.3 Prioritising Co-production Principles
  • 2.4 Co-production as a Form of Citizen Engagement
  • 2.4.1 Intensity of Citizen Engagement
  • 2.4.2 Participants in User and Community Co-production
  • 2.5 Strategic Pathways to Co-production
  • 2.6 A Quality Assessment Framework for Co-production
  • 2.7 Conclusions and Recommendations
  • References
  • 3 The Four Co's: Co-commissioning, Co-design, Co-delivery and Co-assessment of Public Services and Outcomes Through Traditional and Digital Mechanisms
  • 3.1 Introduction
  • 3.2 A Framework for Co-producing Public Services and Outcomes with Service Users and Communities: The Four Co's Model
  • 3.3 Co-commissioning Priority Outcomes
  • 3.3.1 Types of User and Community Co-commissioning
  • 3.3.2 Co-commissioning Processes
  • 3.3.3 Evidence of Improved Public Value Through User and Community Co-commissioning
  • 3.3.4 Challenges in User and Community Co-commissioning
  • 3.4 Co-designing Public Services and Pathways to Outcomes
  • 3.4.1 Types of User and Community Co-design
  • 3.4.2 Co-design Processes
  • 3.4.3 Evidence of Improved Public Value Through User and Community Co-design
  • 3.4.4 Challenges of User and Community Co-design
  • 3.5 Co-delivering Public Services and Public Outcomes
  • 3.5.1 Types of User and Community Co-delivery
  • 3.5.2 Co-delivery Processes
  • 3.5.3 Evidence of Improved Public Value Through User and Community Co-delivery
  • 3.5.4 Challenges to User and Community Co-delivery
  • 3.6 Co-assessing Public Services and Public Outcomes
  • 3.6.1 Types of User and Community Co-assessment
  • 3.6.2 Evidence of Improved Public Value Through User and Community Co-assessment
  • 3.6.3 Challenges in Relation to User and Community Co-assessment
  • 3.7 Digital Co-production
  • 3.7.1 The Evolution of Digital Co-production
  • 3.7.2 Digital Modes of Co-production
  • 3.7.3 Potential Impacts of Digital Technologies on User and Community Co-production

Similar Items