Why Quality is Important and How It Applies in Diverse Business and Social Environments.

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Bibliographic Details
Main Author:	Hayes, Paul
Format:	eBook
Language:	English
Published:	New York : Business Expert Press, 2020.
Series:	Issn Ser.
Subjects:	Total quality management. Total quality management
Online Access:	Click for online access

Table of Contents:

Cover
Why Quality Is Important and How It Applies in Diverse Business and Social Environments, Volume I
Contents
Acknowledgments
Chapter 1 Introduction
What Is Quality and What Does It Entail?
Who Is the Publication Aimed at and How Could It Be Used?
Chapter 2 Quality and Manufacturing Industries
The Role of the Specification
System Approaches to Conformance to Specifications
Scope and Boundaries of Quality
Central Role of the Specification
Circular Economy
Eco-Parks and a New Industrial Revolution
Technology Verification
Life-Cycle Perspective and Analysis
Industry 4.0
Chapter 3 Quality and Service Industries
What Is a Service Business or Organization?
Internal and External Customers
Going the Extra Mile and the Importance of Family
Chapter 4 Quality, Risk, Opportunity, and Improvement
Consistency and Variation
Coefficients of Variation
Risk as Likelihood
Making Inferences
Distributions
Sampling
Process Stability
Risk as Likelihood and Consequence
Uncertainty and Risk and Opportunity
Risk Management and Risk-Based Thinking
Limits to Risk Management-Adulteration and Corruption
Improvement
Plan-Do-Check-Act
Chapter 5 Quality and the Individual
Leadership and the Individual
Shame and Guilt, Is and Ought
Personal Change and Improvement
Chapter 6 Quality and the Team
Pulling Together in the Same Direction
Profiles and Team Roles
Chapter 7 Quality and the Community
Interested Parties, Stakeholders, and People
Corporate Social Responsibility
Triple Bottom Line
Taguchi and Loss to Society
Community and Quality
Building Capabilities and Releasing Vision
Chapter 8 Quality, Health and Safety, and the Environment
Standalone or Integrated?
Quality, Safety and Environment Go Together
Annex SL and Management System Integration
Society Imperatives
Chapter 9 Quality and Information Technology
Software for QA and QC
Software Quality
Information Technology
Chapter 10 Tools and Techniques for Quality
Standards and Specifications
Standards and Best Practice
Quality Assurance and Control
Audit
Process Management
Statistics
The Systems Approach
Chapter 11 Deployment for Quality
Quality Function Deployment (QFD)
Benchmarking
Maturity Grids
Management Systems
Statistical Quality and Process Control
Process Management
Business Process Engineering and Reengineering
Chapter 12 Quality Management
Responsibility
Accountability, Transparency
Triple Bottom Line, Internal Values, and Management of Behavior, Corruption
Role and Effect of Standards
Accreditation and certification
Total Quality Management, Companywide Quality Control
Quality in the Supply Chain
Appendices
Abbreviations
Key Addresses

Why Quality is Important and How It Applies in Diverse Business and Social Environments.

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