ITIL® 4. Direct, plan and improve : reference and study guide / Axelos.

ITIL 4: Direct, Plan and Improve Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Direct, Plan and Improve, the entire pathway of ITIL 4 Managing professional or ITIL 4 Strategic Leader and want a great...

Full description

Saved in:
Bibliographic Details
Corporate Author: AXELOS Limited.
Format: Electronic
Language:English
Published: Norwich, United Kingdom : TSO (The Stationery Office), part of Williams Lea, [2021]
Subjects:
Online Access:Click for online access
Table of Contents:
  • Intro
  • Copyright Page
  • Contents
  • Foreword
  • Acknowledgements
  • About this guide
  • 1 Introduction
  • 2 Key terms and concepts
  • 2.1 Key terms
  • 2.2 Key concepts
  • 3 Direction and control
  • 3.1 Cascading objectives and requirements
  • 3.2 Defining effective policies, controls, and guidelines
  • 3.3 Decision-making at the right level
  • 4 Governance, risk, and compliance
  • 4.1 Role of risk management in direction, planning, and improvement
  • 4.2 Governance
  • 5 Continual improvement
  • 5.1 Improving the SVS
  • 5.2 The continual improvement model
  • 5.3 Assessing for improvement
  • 5.4 Prioritizing outcomes
  • 5.5 Developing a business case
  • 5.6 Learning from past experience
  • 6 OCM and communication
  • 6.1 Organizational change management
  • 6.2 Communication and OCM
  • 6.3 Interfaces across the value chain
  • 7 Measurement and reporting
  • 7.1 Basics of measurement and reporting
  • 7.2 Types of measurements
  • 7.3 Success factors and KPIs
  • 8 Value streams and practices
  • 8.1 Value stream mapping
  • 8.2 Value streams, practices, and processes in the SVS
  • 8.3 Methods and techniques to direct, plan, and improve value streams and practices
  • 9 Taking the DPI examination
  • 9.1 Purpose of the ITIL 4 DPI qualification
  • 9.2 Examination overview
  • 9.3 Question type examples
  • 9.4 Examination modalities
  • 10 The ITIL 4 certification scheme
  • 10.1 ITIL Foundation
  • 10.2 ITIL Managing Professional stream
  • 10.3 ITIL Strategic Leader stream
  • 10.4 ITIL Master
  • 10.5 ITIL and the T-shaped individual
  • 11 ITIL 4 Direct, Plan and Improve syllabus
  • Further information.