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Fundamentals of Quality Contro...
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Fundamentals of Quality Control and Improvement
Saved in:
Bibliographic Details
Main Author:
Mitra, Amitava
Format:
eBook
Language:
English
Published:
Newark :
John Wiley & Sons, Incorporated,
2016.
Series:
New York Academy of Sciences Ser.
Subjects:
Quality control
>
Statistical methods.
Electronic books.
Online Access:
Click for online access
Holdings
Description
Table of Contents
Similar Items
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Table of Contents:
Fundamentals of Quality Control and Improvement
Contents
Preface
About The Companion Website
Part I: Philosophy and Fundamentals
Chapter 1: Introduction to Quality Control and the Total Quality System
1-1 Introduction and Chapter Objectives
1-2 Evolution of Quality Control
1-3 Quality
Quality Characteristics
Variables and Attributes
Defects
Standard or Specification
Quality of Design
Quality of Conformance
Quality of Performance
1-4 Quality Control
Off-Line Quality Control
Statistical Process Control
Acceptance Sampling Plans
1-5 Quality Assurance
1-6 Quality Circles and Quality Improvement Teams
1-7 Customer Needs and Market Share
Kano Model
1-8 Benefits of Quality Control and the Total Quality System
Total Quality System
1-9 Quality and Reliability
1-10 Quality Improvement
1-11 Product and Service Costing
Activity-Based Costing
1-12 Quality Costs
Prevention Costs
Appraisal Costs
Internal Failure Costs
External Failure Costs
Hidden Failure Costs
Quality Costs Data Requirements
Process Cost Approach
1-13 Measuring Quality Costs
Impact of Quality Improvement on Quality Costs
1-14 Management of Quality
1-15 Quality and Productivity
Effect on Cost
Effect on Market
1-16 Total Quality Environmental Management
Green Supply Chain
Summary
Key Terms
Exercises
References
Chapter 2: Some Philosophies and Their Impact on Quality
2-1 Introduction and Chapter Objectives
2-2 Service Industries and Their Characteristics
Differences in the Manufacturing and Service Sectors
Service Quality Characteristics
Measuring Service Quality
Techniques for Evaluating Service Quality
2-3 Model for Service Quality
2-4 W. Edwards Deming's Philosophy
Extended Process
Deming's 14 Points for Management
Deming's Deadly Diseases
2-5 Philip B. Crosby's Philosophy
Four Absolutes of Quality Management
14-Step Plan for Quality Improvement
2-6 Joseph M. Juran's Philosophy
Quality Trilogy Process
Quality Planning
Quality Control
Quality Improvement
2-7 The Three Philosophies Compared
Definition of Quality
Management Commitment
Strategic Approach to a Quality System
Measurement of Quality
Never-Ending Process of Improvement
Education and Training
Eliminating the Causes of Problems
Goal Setting
Structural Plan
Summary
Key Terms
Exercises
References
Chapter 3: Quality Management: Practices, Tools, and Standards
3-1 Introduction and Chapter Objectives
3-2 Management Practices
Total Quality Management
Vision and Quality Policy
Balanced Scorecard
Performance Standards
3-3 Quality Function Deployment
QFD Process
3-4 Benchmarking and Performance Evaluation
Benchmarking
Quality Auditing
Vendor Selection and Certification Programs
Vendor Rating and Selection
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