Using ISO 9001 in Healthcare Applications for Quality Systems, Performance Improvement, Clinical Integration, Accreditation, and Patient Safety.

Using ISO 9001 in Healthcare Applications for Quality Systems, Performance Improvement, Clinical Integration, Accreditation, and Patient Safety.

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Bibliographic Details
Main Author: Levett, James M.
Other Authors: Burney, Robert G.
Format: eBook
Language:English
Published: La Vergne : ASQ Quality Press, 2014.
Edition:2nd ed.
Subjects:
Medical care > Quality control.
Total quality management.
Medical care > Quality control
Total quality management
Online Access:Click for online access
Table of Contents:
  • Cover
  • Title
  • CIP
  • Contents
  • Figures and Tables
  • Foreword
  • Preface
  • Acknowledgements
  • Introduction
  • Chapter 1_Quality Management Systems in Healthcare: What Are They and Why Are They Useful?
  • The Process Approach
  • Building the System
  • Managing the Key Processes
  • Improving the Key Processes
  • Putting it Together: The Quality Management System
  • The Value of a Quality Management System
  • Additional Features of a QMS
  • Chapter 2_Background and Introduction to the ISO Family of Standards
  • Overview and Key Tenets of ISO 9001
  • Principles for Healthcare
  • Individual Standards
  • Customer Focus
  • Summary
  • Chapter 3_Practical Aspects of Establishing a Quality Management System: How-to-do-it
  • Choosing a Registrar
  • Management/Leadership Commitment
  • Writing a Quality Policy, Quality Manual, and Quality Objectives
  • Identifying and Mapping Key Processes
  • Establishing a Controlled Document System
  • Writing Procedures
  • Auditing
  • Staff and Physician Involvement and Education
  • Chapter 4_ISO and the Culture of a Healthcare Organization
  • Understanding and Defining Culture
  • Why Culture Matters
  • Assessing the Culture
  • Establishing a Culture
  • ISO 9001 as a Culture
  • Chapter 5_Incorporating Quality Tools and Techniques into an ISO QMS
  • ISO and Other Systems
  • Incorporating Tools
  • The Malcolm Baldrige National Quality Award
  • Lean
  • Six Sigma
  • Other Tools
  • Summary
  • Chapter 6_Clinical Integration and Care Coordination Facilitated by a Quality Management System
  • Start Simple: Align a Few Key Documents/Processes
  • Other Components of Clinical Integration
  • Specific Features of the ISO 9001 Standard Related to Clinical Integration
  • Barriers to Clinical Integration
  • Care Coordination
  • Summary
  • Chapter 7_Using ISO 9001 as the Foundation for a Performance Improvement System
  • The ISO 9001 Standard and Performance Improvement
  • Using an ISO QMS to Support Data Collection for the Physician Quality Reporting System (PQRS)
  • The ISO QMS and the Balanced Scorecard/Strategy Map
  • Patient Safety and Reporting
  • Risk Assessment
  • Meaningful Use
  • Chapter 8_Experience with ISO 9001 in a Multispecialty Clinic
  • ISO 9001 Background and Requirements
  • ISO Implementation and Costs
  • Cost Savings Attributed to ISO Implementation
  • Community Benefits of ISO Implementation
  • Additional Clinic Benefits of ISO Implementation
  • Summary
  • Chapter 9_ISO 9001 at the State Department
  • The Setting
  • The Beginning
  • The Decision
  • The Journey
  • Success
  • The Future
  • Fast Forward
  • Moving it Overseas
  • Summary
  • Chapter 10_Experience with ISO 9001 in Healthcare Organizations
  • Accreditation Standards
  • Enter ISO 9001
  • Hospitals
  • Recognizing the Problem
  • A New Paradigm
  • Rehabilitation Facilities
  • Advantages of ISO 9001
  • Chapter 11_Utilization of ISO 9001 Concepts in Community and Hospital Settings to Enhance Clinical Care and Patient Safety

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