Communication climate at work : fostering friendly friction in organisations

Communication climate at work : fostering friendly friction in organisations / Øyvind Kvalnes.

This book explores how members of an organization or group speak to and with each other. An expansion of the authors previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk...

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Bibliographic Details
Main Author: Kvalnes, Øyvin (Author)
Format: eBook
Language:English
Published: Cham, Switzerland : Palgrave Macmillan, [2023]
Subjects:
Business communication.
Corporate culture.
Organizational behavior.
Interpersonal relations.
Business communication
Corporate culture
Interpersonal relations
Organizational behavior
Online Access:Click for online access
Table of Contents:
  • Part One
  • 1.Communication Climate
  • 2.Critical Quality Moments
  • 3.Bystander Effects
  • 4.The Invisible Gorilla
  • 5. Blind Spots
  • 6.Help
  • Part Two
  • 7.Friendly Friction
  • 8.Tolerance for False Alarms
  • 9.Psychological Safety
  • 10.Scope for Agency
  • 11.Pushing Plus Buttons
  • Part Three
  • 12.Communication Ethics
  • 13.Countering Moral Neutralization
  • 14.Whistleblowing
  • 15. Further Studies.

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