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on1386705704 |
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OCoLC |
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20240623213015.0 |
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230627s2023 sz a ob 000 0 eng d |
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|a GW5XE
|b eng
|e rda
|e pn
|c GW5XE
|d YDX
|d OCLCF
|d OCLCO
|d EBLCP
|d OCLCQ
|d TEFOD
|d SXB
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| 019 |
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|a 1389484813
|a 1396890998
|a 1402834643
|a 1403851554
|a 1409047859
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|a 9783031308413
|q (electronic bk.)
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|a 3031308417
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|z 9783031308406
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7 |
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|a 10.1007/978-3-031-30841-3
|2 doi
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| 035 |
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|a (OCoLC)1386705704
|z (OCoLC)1389484813
|z (OCoLC)1396890998
|z (OCoLC)1402834643
|z (OCoLC)1403851554
|z (OCoLC)1409047859
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| 037 |
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|a 4034BF81-7BFB-4A39-9C8C-CABB3D5A2FBC
|b OverDrive, Inc.
|n http://www.overdrive.com
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|a T57.9
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|2 bisacsh
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|a KNS
|2 thema
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| 049 |
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|a HCDD
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| 100 |
1 |
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|a Cui, Shiliang,
|e author.
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| 245 |
1 |
0 |
|a Innovative priority mechanisms in service operations :
|b theory and applications /
|c Shiliang Cui, Zhongbin Wang, Luyi Yang.
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| 264 |
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1 |
|a Cham :
|b Springer,
|c 2023.
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| 300 |
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|a 1 online resource (ix, 139 pages) :
|b illustrations (some color).
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
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|a SpringerBriefs in service science,
|x 2731-3751
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| 506 |
0 |
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|a Open access.
|5 GW5XE
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| 520 |
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|a This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
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| 504 |
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|a Includes bibliographical references.
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| 588 |
0 |
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|a Online resource; title from PDF title page (SpringerLink, viewed June 27, 2023).
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| 505 |
0 |
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|a Intro -- Preface -- Contents -- 1 A Brief Review of Research on Priority Queues with Self-Interested Customers -- 1 Introduction -- 2 Unobservable Queues -- 2.1 Priority Pricing -- 2.2 Priority Auctions -- 3 Observable Queues -- 4 Emerging Research Directions -- References -- 2 Auctions for Trading Queueing Positions -- 1 Introduction -- 2 Model Setup -- 3 Baseline Auction -- 3.1 Trading Rules -- 3.2 Auction Equilibrium -- 4 Social Welfare and Service Provider's Revenue -- 4.1 Social Optimization -- 4.2 Service Provider's Revenue Maximization -- 5 Trading Through an Intermediary
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| 505 |
8 |
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|a 5.1 Baseline Auction with a Trade Participation Fee -- 5.2 Augmented Auction: Trading Rulesand a Motivating Example -- 5.3 Auction Equilibrium -- 5.4 Optimal Auction Parameters and Structure -- 5.5 The Value of Trading vs. FIFO -- 6 Conclusion Remarks -- References -- 3 Line-Sitting Services -- 1 Introduction -- 2 Model Preliminaries and FIFO Benchmark -- 2.1 FIFO Benchmark -- 3 Line-Sitting -- 3.1 Comparison Between Line-Sitting and FIFO -- 4 Accommodating Line-Sitting or Selling Priority? -- 4.1 Priority Purchasing -- 4.2 Comparison Between Priority and FIFO
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| 505 |
8 |
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|a 4.3 Comparison Between Line-Sitting and Priority -- 5 Three-Way Comparison -- 6 Endogenizing Service Fee B -- 7 Finitely Many Line-Sitters -- 8 Pre-commitment Payment -- 8.1 Revenue of the Line-Sitting Firm -- 8.2 Welfare Implications -- 9 Concluding Remarks -- References -- 4 Queue Scalping -- 1 Introduction -- 2 Model Description -- 3 Analysis of the Single-Scalper Model -- 3.1 What Queues Are Susceptible to Scalping? -- 4 Analysis of the Multi-Scalper Model -- 4.1 What Queues Are Susceptible to Scalping? -- 5 Impact of Queue-Scalping -- 5.1 System Throughput -- 5.2 Consumer Surplus
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| 505 |
8 |
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|a 5.3 Social Welfare -- 6 The Long-Run Capacity Response -- 7 Comparison with Line-Sitting -- 8 Effect of Queue Information -- 9 Concluding Remarks -- References -- 5 Referral Priority Programs -- 1 Introduction -- 2 Model -- 2.1 Queueing Preliminaries -- 3 Equilibrium -- 3.1 Equilibrium Referral Strategies -- 3.2 Existence of Equilibria and Structural Results -- 4 Effectiveness of the Referral Priority Program -- 4.1 Analytic Results -- 4.1.1 System Throughput -- 4.1.2 Customer Welfare -- 4.2 Summary -- 5 Extensions -- 6 Optimal Pricing, Referral Reward Program, and Comparison
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| 505 |
8 |
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|a 6.1 Pricing in the Referral Reward Program -- 6.2 Numerical Comparison -- 7 Optimal Scheduling in Referral Priority Programs -- 7.1 Numerical Illustrations -- 7.2 Capacity Implications -- 8 Concluding Remarks -- References -- 6 Distance-Based Service Priority -- 1 Introduction -- 2 Model Preliminaries and FIFO Benchmark -- 2.1 FIFO Service Discipline -- 3 Distance-Based Service Priority Policy -- 4 Comparison between Priority and FIFO Policies -- 5 Two-Dimensional Service Area -- 6 Optimal Service Fee B -- 7 Comparison to Price Discrimination Strategy -- 7.1 Comparing PDS to the FIFO Benchmark
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| 650 |
|
0 |
|a Queuing theory.
|
| 650 |
|
0 |
|a Service industries
|x Technological innovations.
|
| 650 |
|
7 |
|a Queuing theory
|2 fast
|
| 650 |
|
7 |
|a Service industries
|x Technological innovations
|2 fast
|
| 700 |
1 |
|
|a Wang, Zhongbin,
|e author.
|
| 700 |
1 |
|
|a Yang, Luyi,
|e author.
|
| 776 |
0 |
8 |
|i Print version:
|z 3031308409
|z 9783031308406
|w (OCoLC)1373015073
|
| 830 |
|
0 |
|a SpringerBriefs in service science,
|x 2731-3751
|
| 856 |
4 |
0 |
|u https://holycross.idm.oclc.org/login?auth=cas&url=https://link.springer.com/10.1007/978-3-031-30841-3
|y Click for online access
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| 903 |
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|a SPRING-ALL2023
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| 994 |
|
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|a 92
|b HCD
|