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00000cam a2200000 i 4500 |
| 001 |
in00000006126 |
| 008 |
220603s2022 mduad b 001 0 eng |
| 005 |
20240126152104.6 |
| 010 |
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|a 2022016746
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| 035 |
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|a (OCoLC)on1323327807
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| 040 |
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|a DLC
|b eng
|e rda
|c DLC
|d OCLCF
|d YDX
|d IMF
|d OCLCO
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| 020 |
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|a 9781538150214
|q hardcover
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| 020 |
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|a 1538150212
|q hardcover
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| 020 |
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|a 9781538150221
|q paperback
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| 020 |
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|a 1538150220
|q paperback
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| 020 |
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|z 9781538150238
|q electronic publication
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| 035 |
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|a (OCoLC)1323327807
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| 042 |
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|a pcc
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| 043 |
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|a n-us---
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| 050 |
0 |
0 |
|a AM121
|b .H54 2022
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| 082 |
0 |
0 |
|a 069/.1
|2 23/eng/20220603
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| 100 |
1 |
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|a Higginbotham, Colleen,
|d 1977-
|e author.
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| 245 |
1 |
0 |
|a Creating great visitor experiences :
|b a guide for museum professionals /
|c Colleen Higginbotham.
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| 264 |
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1 |
|a Lanham :
|b Rowman & Littlefield,
|c [2022]
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| 300 |
|
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|a xii, 127 pages :
|b illustrations, charts ;
|c 27 cm
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| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
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|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
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|a volume
|b nc
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Foreword / Dr. Erik Neil, Director and CEO of the Chrysler Museum of Art -- Preface -- 1. Focusing on the Visitor Experience -- 2. Understanding Museum Visitors and the Impact of the Visitor Experience -- 3. Learning About Your Museum's Visitors -- 4. Visitor Mapping: Charting Visitor Routes through Your Institution -- 5. Start with the Basics: Making the Museum Itself Welcoming -- 6. Articulating What Service Means to You -- 7. Determining the Structure of Your Frontline Team -- 8. Merging Security and Service -- 9. Hiring Your Dream Team -- 10. Training to Develop a Dynamic Service Team -- 11. Building Strong Morale and a Professional Frontline Team -- 12. Developing a Culture of Service throughout Your Museum.
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| 520 |
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|a "Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution"--
|c Provided by publisher.
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| 650 |
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0 |
|a Museums
|z United States
|x Management.
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| 650 |
|
0 |
|a Museum visitors
|z United States.
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| 650 |
|
0 |
|a Museums
|x Social aspects
|z United States.
|
| 650 |
|
0 |
|a Museums
|x Educational aspects
|z United States.
|
| 650 |
|
7 |
|a Museum visitors
|2 fast
|
| 650 |
|
7 |
|a Museums
|x Educational aspects
|2 fast
|
| 650 |
|
7 |
|a Museums
|x Management
|2 fast
|
| 650 |
|
7 |
|a Museums
|x Social aspects
|2 fast
|
| 651 |
|
7 |
|a United States
|2 fast
|
| 700 |
1 |
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|a Neil, Erik.
|e contributor.
|
| 710 |
2 |
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|a American Alliance of Museums.
|
| 776 |
0 |
8 |
|i Online version:
|a Higginbotham, Colleen, 1977-
|t Creating great visitor experiences
|d Lanham : Rowman & Littlefield, [2022]
|z 9781538150238
|w (DLC) 2022016747
|
| 994 |
|
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|a Z0
|b HCD
|
| 948 |
|
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|h NO HOLDINGS IN HCD - 27 OTHER HOLDINGS
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| 999 |
f |
f |
|s 366de173-5589-473e-8b46-feb973156656
|i c9816cd1-f65b-442d-8cb1-f466011975db
|
| 952 |
f |
f |
|p Can Circulate
|a College of the Holy Cross
|b Main Campus
|c Worcester Art Museum
|d Worcester Art Museum Library - Reading Room
|e AM121 .H54 2022
|h Library of Congress classification
|i Book
|m 30000000605299
|