Built for use driving profitability through the user experience / by Karen Donoghue.

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Bibliographic Details
Main Author:	Donoghue, Karen
Format:	eBook
Language:	English
Published:	New York : McGraw-Hill, c2002.
Series:	Ebsco e-book purchased.
Subjects:	Customer services > Management. Customer relations > Management. Consumer satisfaction. Strategic planning. Electronic resources (E-books)
Online Access:	Click to view e-book
Holy Cross Note:	Loaded electronically. Electronic access restricted to members of the Holy Cross Community. This was purchased from Ebsco with a single user license.

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Holdings details from Online
Call Number:	E-Book HF5415.5 .D655 2002
Copy 1	Available

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