Performance Analysis and Optimization of Inbound Call Centers

Performance Analysis and Optimization of Inbound Call Centers by Raik Stolletz.

The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor­ mance analysis and optimization of inbound call centers. Since call arrivals and call-handling times are often random in inbound call centers, th...

Full description

Saved in:
Bibliographic Details
Main Author: Stolletz, Raik (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2003.
Edition:1st ed. 2003.
Series:Lecture Notes in Economics and Mathematical Systems, 528
Springer eBook Collection.
Subjects:
Operations research.
Decision making.
Production management.
Electronic resources (E-books)
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
Login for hold information

‌

Click to view e-book

Online

Holdings details from Online
Call Number: E-Book
Status: Available

Similar Items