The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service edited by Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang.
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously u...
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