Designing Performance Measurement Systems Theory and Practice of Key Performance Indicators / by Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano.
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effec...
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