Service Design and Service Thinking in Healthcare and Hospital Management Theory, Concepts, Practice

Service Design and Service Thinking in Healthcare and Hospital Management Theory, Concepts, Practice / edited by Mario A. Pfannstiel, Christoph Rasche.

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers a...

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Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Pfannstiel, Mario A. (Editor), Rasche, Christoph (Editor)
Format: eBook
Language:English
Published: Cham : Springer International Publishing : Imprint: Springer, 2019.
Edition:1st ed. 2019.
Series:Springer eBook Collection.
Subjects:
Health care management.
Health services administration.
Public health.
Health economics.
Service industries.
Electronic resources (E-books)
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
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Call Number: E-Book
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