Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance / edited by Ali Emrouznejad, Emilyn Cabanda.

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...

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Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Emrouznejad, Ali (Editor), Cabanda, Emilyn (Editor)
Format: eBook
Language:English
Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
Edition:1st ed. 2014.
Series:International Series in Operations Research & Management Science, 215
Springer eBook Collection.
Subjects:
Operations research.
Decision making.
Management science.
Production management.
Electronic resources (E-books)
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