Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance / edited by Ali Emrouznejad, Emilyn Cabanda.

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...

Full description

Saved in:
Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Emrouznejad, Ali (Editor), Cabanda, Emilyn (Editor)
Format: eBook
Language:English
Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
Edition:1st ed. 2014.
Series:International Series in Operations Research & Management Science, 215
Springer eBook Collection.
Subjects:
Operations research.
Decision making.
Management science.
Production management.
Electronic resources (E-books)
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
Table of Contents:
  • Managing Service Productivity using Data Envelopment Analysis
  • Development of Assessment Model for Research Efficiency of Universities
  • Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education
  • Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach
  • Benchmarking in healthcare: an approach based on closest targets
  • Service Enterprise Productivity in Action (SEPIA)
  • Using Data Envelopment Analysis to Measure Good Governance
  • Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres
  • How (In)efficient are Brazilian Courts? Measuring it with DEA
  • Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry
  • Internal Structure of Service Organization ─ From Multi-Activity Financial Institutions to Network Structure Hotels
  • Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors
  • Improving energy efficiency of walnut production using data envelopment analysis approach
  • Service Productivity in IT: A Network Efficiency Measure with Application to Communication
  • Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India
  • Measuring efficiency of Urban Transport
  • Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency
  • Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA
  • Using DEA to Improve the Efficiency of Pupil Transportation.

Similar Items