Virtual Reference Training : the Complete Guide to Providing Anytime, Anywhere Answers.

Virtual Reference Training : the Complete Guide to Providing Anytime, Anywhere Answers.

In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.

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Bibliographic Details
Main Author: Hirko, Buff
Other Authors: Ross, Mary Bucher
Format: eBook
Language:English
Published: Chicago : ALA Editions, 2004.
Subjects:
Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies.
Electronic reference services (Libraries) > Study and teaching.
Reference librarians > Training of.
Reference librarians > In-service training.
Reference librarians > Training of
Washington (State)
Case studies
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