Effective apology : mending fences, building bridges, and restoring trust / John Kador.

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

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Bibliographic Details
Main Author: Kador, John
Format: eBook
Language:English
Published: San Francisco, CA : Berrett-Koehler Pub., 2009.
Edition:1st ed.
Series:BK business book.
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Online Access:Click for online access