Effective apology : mending fences, building bridges, and restoring trust / John Kador.

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

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Bibliographic Details
Main Author:	Kador, John
Format:	eBook
Language:	English
Published:	San Francisco, CA : Berrett-Koehler Pub., 2009.
Edition:	1st ed.
Series:	BK business book.
Subjects:	Corporate image. Apologizing. Corporations > Public relations. Business communication. Crisis management. corporate image. BUSINESS & ECONOMICS > Public Relations. Apologizing Business communication Corporate image Corporations > Public relations Crisis management
Online Access:	Click for online access

Table of Contents:

The age of apology
Why we apologize and what it accomplishes
Recognition
Responsibility
Remorse
Restitution
Repetition
When, where, and how to apologize
How to accept (and reject) an apology
Apology and forgiveness
Obstacles to wholehearted apology
The best apology possible : ten apology do's and don'ts
Talking about apology : frequently asked questions
What can I do now? Five apology practices.

Effective apology : mending fences, building bridges, and restoring trust / John Kador.

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