Managing intercultural conflict effectively / by Stella Ting-Toomey and John G. Oetzel.
This title aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of inter...
Thousand Oaks, Calif. :
|Series:||Communicating effectively in multicultural contexts ;
v. 6. |
|Online Access:||Click for online access|