Gratuity : a contextual understanding of tipping norms from the perspective of tipped employees / Richard Seltzer, Holona LeAnne Ochs.
Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirelyby a customer, less connected to demand than to soci...
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