Managing your library and its quality : the ISO 9001 way

Managing your library and its quality : the ISO 9001 way / Nuria Balague and Jarmo Saarti.

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clause...

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Bibliographic Details
Main Author: Balague, Nuria
Other Authors: Saarti, Jarmo
Format: eBook
Language:English
Published: Witney : Chandos Publishing (Oxford) Ltd, 2011.
Series:Chandos information professional series.
Subjects:
Amerika Haus Berlin > Video Lending Library
ISO 9001
ISO 9001 Standard.
Libraries > Quality control.
Libraries > Standards.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
ISO 9001 Standard
Libraries > Quality control
Libraries > Standards
Qualitätsmanagement
Standardisierung
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