Integrated measurement-- KPIs and metrics for ITSM : a narrative account

Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.

Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success.

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Bibliographic Details
Main Author: McLean, Daniel (ITSM Consultant)
Format: eBook
Language:English
Published: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2013.
Subjects:
Performance technology.
Performance standards.
Information technology > Management.
Information technology > Quality control.
COMPUTERS > General.
Information technology > Management
Performance standards
Performance technology
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