Nine keys to world-class business process outsourcing

Nine keys to world-class business process outsourcing / Mary Lacity and Leslie Willcocks.

"Business Process Outsourcing (BPO)-- the sourcing of business services through external third parties--is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small en...

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Bibliographic Details
Main Authors: Lacity, Mary Cecelia (Author), Willcocks, Leslie (Author)
Format: eBook
Language:English
Published: London : Bloomsbury, 2015.
Subjects:
Contracting out.
Business & management.
Outsourcing.
Business strategy.
Organizational theory & behaviour.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Contracting out
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