Risk and crisis communication : navigating the tensions between organizations and the public / edited by Robert S. Littlefield and Timothy L. Sellnow.
This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually descri...
Full description
Saved in: