The Nordstrom way to customer experience excellence : creating a values-driven service culture

The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector & Breanne O. Reeves.

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Bibliographic Details
Main Authors:	Spector, Robert, 1947- (Author), Reeves, Breanne O., 1980- (Author)
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : John Wiley & Sons, Inc., [2017]
Edition:	Third edition.
Subjects:	Nordstrom (Firm) > Management. Nordstrom (Firm) Customer services > United States > Handbooks, manuals, etc. Department stores > United States > Management. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior. Customer services Department stores > Management Management United States Handbooks and manuals
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Uniform Title:	Nordstrom way to customer service excellence

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