Empathy, normalization and de-escalation : management of the agitated patient in emergency and critical situations / Massimo Biondi, Massimo Pasquini, Lorenzo Tarsitani, editors.
This book describes theory and techniques of empathic communication, normalization and de-escalation procedures for the management of aggressive or violent patients in clinical critical settings. Consisting of 9 chapters, it discusses in detail the self-regulation of empathy in potential dangerous i...
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